At Premium Mens Shirts, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
1.1. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 1.2. Returns must be initiated within 30 days of the purchase date.
2. Non-Returnable Items
2.1. Certain types of items cannot be returned, including:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale or non-returnable
3. Initiating a Return
3.1. To initiate a return, please contact our customer support team at info@premiummensshirts.com with your order number and reason for return. 3.2. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
4. Return Process
4.1. Pack the item securely in its original packaging, including any accessories, manuals, and documentation. 4.2. Clearly mark the RMA number on the outside of the package. 4.3. Ship the item to the following address:
Premium Mens Shirts Returns Department 6790 Al Hanakiya, As Sulimaniyah, Riyadh 12221, KSA
5. Return Shipping Costs
5.1. Customers are responsible for paying the return shipping costs unless the item is defective or we made an error with your order. 5.2. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Inspection and Refunds
6.1. Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. 6.2. If your return is approved, we will process your refund to your original method of payment within 10 business days. 6.3. You will receive an email notification once your refund has been processed. 6.4. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
7. Exchanges
7.1. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@premiummensshirts.com.
8. Damaged or Defective Items
8.1. If you receive a damaged or defective item, please contact us immediately at info@premiummensshirts.com with your order number and a description of the issue. 8.2. We will arrange for a replacement or refund as soon as possible.
9. Contact Information
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact our customer support team:
- Email: info@premiummensshirts.com
- Address: 6790 Al Hanakiya, As Sulimaniyah, Riyadh 12221, KSA
By shopping with PremiumMensShirts.com, you acknowledge that you have read and understood this Refunds and Returns Policy. We appreciate your business and are dedicated to providing you with high-quality products and excellent customer service.